Refund Policy

Last updated: 2026-05-20

Two refund facts are locked. Everything else is pending lawyer-final review and should not be relied upon until that review is complete.

Annual prepay — 14-day satisfaction guarantee

Annual prepaid subscriptions carry a 14-day satisfaction guarantee from the start of the subscription. Within that window, you may request a full refund of the annual prepayment.

Monthly subscriptions — non-refundable

Monthly subscriptions are non-refundable. You may pause or downgrade your monthly subscription at any time, and the change takes effect on your next billing cycle.

Other refund matters

Treatment of unused Production Credits, paid add-ons, partial periods following mid-cycle changes, downgrades from annual to monthly, and disputed or chargeback charges are described here. Final language is pending lawyer-final review. Until then, queries about any of these scenarios should be directed to support@kaias.ai and will be handled on a case-by-case basis consistent with the two locked facts above.

TODO: lawyer-final